Frequently Asked Questions
What payment methods do you accept?
We accept various payment methods including credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options.
How can I place an order?
- Explore: Browse our collection of products online.
- Add to Cart: Click on the items you love and add them to your shopping cart.
- Checkout: Once you've finished shopping, proceed to checkout.
- Fill in Details: Enter your shipping address and contact information.
- Choose Payment: Select your preferred payment method.
- Confirm: Review your order details and confirm your purchase.
- Done: Sit back and relax! Your order will be on its way to you soon.
If you have any questions, feel free to reach out to us at eightcolours.boutique.au@gmail.com. We're here to assist you every step of the way!
How do I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.
What is your return policy?
We offer store credit for items that are received damaged or defective. Please refer to our Return Policy for more details
Do you offer international shipping?
Yes, we offer international shipping to select countries only. Shipping costs and delivery times may vary depending on your location.
Can I change or cancel my order after it has been placed?
Unfortunately, we are unable to modify or cancel orders once they have been placed. However, you may be able to return the items once they are received.
How can I contact customer support?
You can reach our customer support team via email at eightcolours.boutique.au@gmail.com. We strive to respond to all inquiries promptly.
Do you offer gift wrapping services?
Currently, we do not offer gift wrapping services. However, our items are carefully packaged to ensure they arrive safely.
Are your products ethically sourced?
We prioritize ethical sourcing and sustainability in our product selection process. Many of our products are sourced from responsible suppliers who adhere to ethical standards.
How can I stay updated on new arrivals and promotions?
To stay updated on new arrivals, promotions, and exclusive offers, you can sign up for our newsletter or follow us on social media.
Do you offer wholesale pricing for bulk orders?
Yes, we offer wholesale pricing for bulk orders. Please contact us directly for more information and pricing details.
Cannot find your question here?
Please send us a email, we will try to address your query/s as soon as possible
eightcolours.boutique.au@gmail.com