Shipping policy

Welcome to Eight Colour Boutique!

We are dedicated to providing you with a seamless shopping experience, and that includes transparent and easy-to-understand shipping information. Below, you'll find everything you need to know about our shipping policy:

Order Processing Times:

  • Orders are typically processed within 1–2 business days.
  • Our processing times do not include weekends or holidays.
  • Any changes in processing times due to peak periods or unforeseen circumstances will be promptly updated on our website.

Domestic and International Shipping: We ship to Australia, New Zealand, the United States, and Canada. Estimated delivery timeframes vary depending on the destination:

Australia: 8–16 business days  I  New Zealand: 8–14 business days  I United States: 8–16 business days I Canada: 8–16 business days

Shipping Costs:

  • We offer free standard shipping on all orders to Australia, New Zealand, the United States, and Canada.

Customs & Import Duties (US & Canada):

  • International orders shipped to the United States and Canada may be subject to customs duties and import taxes upon arrival. These charges are the responsibility of the customer and are not included in your order total.

Transparency Around Returns, Changes, and Cancellations:

  • Refer to our dedicated Refund Policy for comprehensive information on returns, exchanges, and refunds.
  • We handle order modifications and cancellations on a case-by-case basis, aiming to accommodate our customers' needs.
  • In the rare event of a lost or damaged order, please reach out to our customer support team at eightcolours.boutique.au@gmail.com for prompt assistance.

Potential Service Interruptions:

  • Occasionally, orders may experience delays due to factors beyond our control. We will communicate any delays transparently and provide estimated delivery times.

Should you have any questions or concerns regarding shipping, please don't hesitate to contact our customer support team at eightcolours.boutique.au@gmail.com.

Thank you for choosing Eight Colour Boutique for your shopping needs!